National Occupational Competency Testing Institute (NOCTI) Cosmetology Practice Exam

If a customer desires a hairstyle that you find uncomplimentary, what should you do?

1. Agree with them

2. Discuss why you feel it is uncomplimentary to her

3. Change the subject

4. Do it anyway to please them

The correct answer is: Discuss why you feel it is uncomplimentary to her

When a customer desires a hairstyle that you find uncomplimentary, discussing your feelings about the hairstyle is vital for several reasons. Open communication allows you to express your professional opinion while considering the client’s preferences. This not only builds trust but also demonstrates your expertise. By discussing your concerns, you can potentially guide the customer towards a style that complements their features better, thus enhancing their satisfaction with the service. Additionally, this conversation can lead to a collaborative decision-making process, allowing the customer to feel heard and respected. Engaging in this dialogue highlights your commitment to their overall look and experience, ensuring they leave with a style that they love and that looks flattering. In contrast, agreeing without a thoughtful discussion may lead to dissatisfaction if the resulting hairstyle does not meet quality or aesthetic standards. Changing the subject avoids addressing the issue altogether, leaving the customer potentially confused or disappointed. Simply doing what they want to please them, without any discussion about its suitability, can negatively impact both their appearance and your professional credibility.