National Occupational Competency Testing Institute (NOCTI) Cosmetology Practice Exam

Which of the following tasks would not typically be the responsibility of a receptionist?

1. Scheduling appointments

2. Shampooing hair

3. Greeting clients

4. Answering phone calls

The correct answer is: Shampooing hair

The task of shampooing hair is not typically associated with the responsibilities of a receptionist in a cosmetology setting. A receptionist's role primarily revolves around administrative and customer service functions that help facilitate the smooth operation of the salon. Tasks such as scheduling appointments, greeting clients, and answering phone calls are all integral to maintaining communication and organization within a salon environment. Shampooing hair, on the other hand, is a service performed by licensed cosmetologists or beauticians who provide hair treatments and styling. This task requires specific skills and training that are part of a cosmetology education, which is not the case for a receptionist. Thus, shampooing hair does not align with the typical duties a receptionist would be expected to perform in a salon.